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How it works

One brain. Every call. Zero effort.

Here's exactly what happens when your phone rings — and what you see on your side.

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The brain

One system. Everything handled.

Telvu doesn't read a script. It hears the caller, understands what they want, speaks back naturally, remembers your menu — and tells you everything on WhatsApp.

AnswersPicks up every call, first ring, 24/7.
HearsUnderstands accents, noise and natural speech.
UnderstandsWorks out what the caller actually wants.
Speaks backReplies in a natural voice, not a robot script.
Knows your restaurantMenu, hours, allergens, parking — the lot.
RemembersKeeps every order, booking and complaint on file.
Tells youSends you the important stuff on WhatsApp.
Texts the customerConfirms and follows up by SMS.

On your side

Everything Telvu does, right in your WhatsApp.

Scroll the phone to see everything Telvu does

TTelvuonline
Today
📊 WEEKLY REPORT — Misya Meze & Grill🗓️ Mon 9 – Sun 15 Jun📞 142 calls answered · 0 missed🌙 38 answered out-of-hours💰 £2,500 captured from orders⏰ Busiest hours: Fri 6–9pm🍽️ 71 orders · 📅 23 bookings⚠️ 4 complaints logged💡 Insight: 3 of this week's complaints were about cold food — worth checking your delivery times.09:00
🎉 BIG ENQUIRY — Misya Meze & GrillLead captured out-of-hours👤 Daniel Carter · 🕐 Tonight, 23:47 (closed)📞 Caller: +44 0000 000000📝 Wants to book the back room for ~25 people — work Christmas party in December, sit-down meal.💰 High-value lead. Want me to text them to lock it in?23:47
Send them a text saying I'll call first thing in the morning, between 9 and 10am08:12
I've staged this message to Daniel:"Hi Daniel, thanks for your enquiry about the Christmas party. This is Misya Meze & Grill. I'll give you a call first thing tomorrow between 9 and 10am to go through everything."Reply YES to send, or tell me what to change.08:12
Yes08:13
The message has been sent to Daniel:"Hi Daniel, thanks for your enquiry about the Christmas party. This is Misya Meze & Grill. I'll give you a call first thing tomorrow between 9 and 10am to go through everything."08:13
📋 New Complaint - Misya Meze & Grill📞 Caller: +44 0000 000000👤 Name: Frankie🕐 Time: 16/06/2026, 18:46🧾 Complaint Type: Cold food🛒 Items: 2× chicken shish, hummus📝 Complaint:Food arrived cold; customer unhappy.18:46
what did he actually say?18:46
Here's what the caller said:"The food turned up stone cold, second time this month, not good enough."18:46
tell him sorry, offer him a free replacement next time he orders18:47
I've staged this message to Frankie:"Hi Frankie, this is Misya Meze & Grill. We're really sorry your order arrived cold — that's not our standard. Next time you order, your replacement is on us."Reply YES to send, or tell me what to change.18:47
Yes18:48
The message has been sent to Frankie:"Hi Frankie, this is Misya Meze & Grill. We're really sorry your order arrived cold — that's not our standard. Next time you order, your replacement is on us."If there's anything else you need, just let me know!18:48
Take lamb shish off the menu, we've run out20:31
Done — I'll stop offering Lamb Shish on calls until you tell me otherwise.20:31
  1. Weekly reportYour numbers, every week
  2. Big leadsCaught even when you’re closed
  3. Call transcriptsExactly what the caller said
  4. ComplaintsHandled, logged, resolved
  5. Menu controlChange it by text, instantly

Questions, answered

Everything you're wondering, answered.

How does Telvu answer my restaurant’s phone?

Telvu answers every call to your existing number, 24/7. You forward your line to Telvu and it picks up on the first ring, taking orders, booking tables and handling complaints in a natural voice, even when you’re closed or slammed.

Does Telvu work with my POS and till?

Yes. Telvu sends orders straight to your existing POS and kitchen printer, so nothing gets re-typed. It works with the major UK systems including Square, EposNow, SumUp, Zettle and Lightspeed.

What happens if Telvu can’t answer a caller’s question?

Telvu logs anything it couldn’t answer and flags it to you on WhatsApp. You text back the answer once, and Telvu knows it for every call after that, so it keeps getting smarter about your restaurant.

How long does setup take?

Most restaurants are live within 24 hours. Telvu’s team sets everything up for you, loads your menu, hours and rules, and there’s nothing technical for you to install.

How do I control it once it’s running?

Everything runs from WhatsApp, with no app or dashboard to learn. Change your menu, take a dish off, or close a date just by sending a text, and Telvu obeys on the very next call.

Is there a contract?

No long contract, cancel anytime. There are no setup fees and no lock-in, because Telvu is built to earn its place every month.

How much does Telvu cost?

Plans start from £79/month, far less than a part-time receptionist. Most restaurants make it back from the out-of-hours orders Telvu captures alone.

Still got a question? We'll answer it on your setup call.

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