Terms of Service

These terms and who we are

Telvu is provided by Telvu Ltd, a company registered in England and Wales(company number 17361767), registered office 14 Raleigh Crescent, Stevenage, SG2 0EQ. These terms apply when a restaurant subscribes to and uses Telvu, our AI phone receptionist service. By booking a setup call and using the service, a restaurant agrees to these terms.

The service

Telvu answers calls to a restaurant's phone line, takes orders and bookings, logs complaints, connects to the restaurant's till/POS where supported, and gives the owner control and updates via WhatsApp. Exact features available depend on the plan chosen (see Pricing).

Call recording and data handling

• Calls answered by Telvu on a restaurant's line may be recorded and transcribed to provide the service (order accuracy, booking confirmation, complaint logging and reporting).
• The restaurant is responsible for ensuring callers are informed that calls may be recorded and are handled by an AI assistant, in line with UK telecoms and data protection law.
• How call data, recordings and transcripts are stored, retained and protected is set out in our Privacy Policy.

Pricing, billing and fair use

Plans and prices are shown on Pricing and billed monthly. Call caps are a fair-use guide, not a hard cut-off — a restaurant regularly over its plan's cap will be moved to a plan that fits, with no surprise bills. There are no setup fees.

Cancellation

There is no long-term contract. A restaurant can cancel its Telvu subscription at any time; cancellation takes effect at the end of the current billing period unless otherwise agreed.

Accuracy and limitations

Telvu answers calls using the information a restaurant provides (menu, hours, prices, policies) and aims to be accurate, but it is not infallible. Telvu escalates anything it can't confidently answer to the owner rather than guessing. Restaurants should keep menu and hours information up to date so Telvu can answer correctly.

Governing law

These terms are governed by the laws of England and Wales, and the courts ofEngland and Wales have exclusive jurisdiction over any dispute.

Changes to these terms

We may update these terms from time to time — for example as the service changes. We'll let restaurants know of any material changes.

Contact us

Questions about these terms? Contact Telvu Ltd:

• Email: frankie@telvu.ai
• Phone: 07424 046255
• Post: 14 Raleigh Crescent, Stevenage, SG2 0EQ

Last updated 28 July 2026.